On placing an order with Cool You UK, whether by paying online, by phone or in writing:
- We will confirm by return email or letter acknowledgement of your order and payment.
- We will notify you of dispatch date, normally within 48 hours of receipt of order and payment.
- Delivery to a UK mainland address is normally between 3 – 5 days from placing of order and payment.
- Should the item you have ordered and paid for, be unavailable from stock, we will inform you, when it will be back in stock ready for dispatch to you. If this is unacceptable to you, we will offer an alternative similar unit, or a full immediate refund.
- Our standard delivery terms do not include specific timed delivery slots. Someone must be available to sign for your delivery from our Carriers, within normal working hours. ie 9am-5pm. If they are unable to deliver, there may be an additional delivery charge.
- If you require next day delivery this can be quoted for at the time of order.
- We will always endeavour to work around your requirements, if it is possible, and resolve any delivery issues that may occur.
- Only sign for safe receipt of our delivery to you, if you are satisfied the packaging and product(s) you ordered from us, are in good condition. If there is any problem, do not sign for the goods and telephone us immediately on (UK) 0207 043 2275.