So, what happens when I order an air conditioning system from Cool You? Ordering your air conditioning system from Cool You's more than just a transaction; it's the beginning of a long-term relationship built on trust, quality, and genuine care. From the moment you say "yes," we make everything smooth, transparent, and tailored around you.
What Happens When You Order an Air Conditioning System from Cool You? Step 1: A Personalised Proposal — Clear, Honest, and Straightforward
After we've surveyed your property, we'll send you a detailed written proposal outlining everything we've discussed. It includes a clear breakdown of what we'll install, how it will work, the total cost (with no hidden fees), payment terms, and our conditions of sale.
We believe in complete transparency. Your proposal puts into writing the same information we've already shared with you: no fine print, no surprises. If you're happy to go ahead, you can pay your deposit. At this point, we'll begin building your bespoke Cool You air conditioning system, precisely engineered to suit your apartment.
Step 2: Installation Day — Fast, Professional, and Minimally Disruptive
Installation day is when everything comes together.
Select the day that suits you best, and we will take care of everything else. Our team typically arrives around 8 a.m. and works to complete the task by late afternoon, usually between 4 and 5 p.m., depending on the number of systems your home requires. If you need more than two systems, we will adjust accordingly without compromising quality. We design this process to be convenient and minimally disruptive, allowing you to carry on with your day peacefully.
Our installation process is smooth, quiet, and designed to respect your space. Your décor stays untouched, and the discreet internal units blend beautifully into your home, so subtle that you'll hardly notice they're there. Before we leave, we'll walk you through how to use your new system, making sure you feel 100% confident with your remote controls and settings.
Step 3: Cool You Aftercare - We Truly Care
Our job doesn't end once the installation is complete — it's just the beginning of our ongoing commitment to you. We're here for the long haul, ensuring your system continues to perform optimally.
You'll receive a simple, easy-to-understand maintenance agreement that outlines the costs and frequency of service. Our expert engineers will service your system after six months and then annually. We'll even contact you when it's time to book — no need to keep track of anything yourself.
Enjoy Total Peace of Mind with a Six-Year Warranty
When you sign up for our maintenance plan, you will enjoy our exclusive six-year warranty. It's one of the most comprehensive in the industry. This warranty covers more than just parts and repairs; it ensures you receive full support for the long haul.
With routine servicing, we keep your system in top condition. Maintenance will prevent issues before they arise and ensure consistent performance throughout the year. And if something does go wrong? We've got it covered — with no unexpected costs, stress, or delays. Our maintenance plan not only provides peace of mind but also saves you money in the long run. Annual servicing will extend the life of your water-cooled system and improve its energy efficiency.
You'll enjoy worry-free cooling in summer, reliable comfort in winter, and the reassurance of a trusted team always at your side. Our systems are designed for reliability.
Step 4: A Customer for Life
At Cool You, we don't see you as just a customer. You are now part of the family.
That means direct access to our team whenever you need us. Got a question? Want to tweak your settings? Need advice in the future? You'll have our private phone numbers so you can reach us directly—no call centres. Not being passed around. Just real people who know your system and care about your comfort. See our TrustPilot Reviews - they will give you the full picture.
Let's Get Started On Your Journey To A Cool Comfortable Home
If you're ready to transform your home with whisper-quiet, energy-efficient internal air conditioning with no external condenser, we're here to help.
📞 Call us today on 0207 043 2275
📩 Or fill out the form below, and we'll get back to you shortly.
Cool You – Internal air conditioning. Tailored to you. Supported for life.
Our air conditioning solutions are designed specifically for properties in London where no other type of air conditioning can be installed. To find out more, or to schedule a home visit, please fill in the form below.