Do you want a cool London apartment but don’t know how to buy air conditioning?
The Cool You client process couldn’t be easier and we go out of our way to simplify every stage in the procedure for you.
Your happiness is our priority and we want you to enjoy the luxury of a cool home or work environment with as little disruption to your daily schedule as possible.
From initial enquiry to final aftercare, here’s a rundown of how to buy air conditioning at Cool You and what you can expect from us.
The Cool You Client Process
1. Responding to an enquiry
You might have been told that you can’t benefit from an air conditioning system because your building is listed or unsuitable for installation, but “no” isn’t in the Cool You vocabulary.
We seek to find the perfect air conditioning unit for you and our internal air conditioning units are suitable for almost every apartment.
You might have seen us in an advertisement, been recommended by a friend, or heard about our sterling reputation through our case studies or reviews and wanted to make an enquiry about our services.
Once you have called or made a website enquiry, we will endeavour to get back to you on the very same day.
During this interaction, we will learn more about the basics of your living situation to get a rough idea about how you can benefit from internal air conditioning solutions.
We will respond with a phone call to further get to know you and talk through your potential options.
2. Site survey
If you’re still interested in an internal air conditioning solution after the free initial consultation, the next step is a site survey to fully understand the layout of your apartment and how to fully optimise the circulation of air throughout the rooms.
We understand that you have a busy working life so we will come out to survey the property at your earliest convenience; it could be the very next day if it suits your schedule.
Nothing is more frustrating than having to wait in for a company to come to your door, which is why our site survey will take place at the earliest possible time before you need to set off for work.
Our professional team have years of experience with surveying sites and fitting units; we can work out the best option and layout for you within minutes of assessing the property.
During this stage, we will ask you more about your conditioning requirements to see which rooms require internal air conditioning solutions depending on your living circumstances.
For instance, an air conditioning unit could help to promote a more restful night’s sleep if you struggle with this, and if you work from home you could benefit from added units in your office or workspace as studies suggest that fresh circulation of air will boost your productivity levels.
As we learn more about you as a person, we can suggest the best air conditioning solutions.
Our prices are very transparent and we will take your proposed budget into consideration as we survey your property.
3. Proposal
If you’re happy with our assessment after the property survey, we’ll send over a written proposal that gives you a clear outline of all of our intended plans.
This is simply a written version of what we have already told you in person to make sure you fully understand the process.
There are no hidden conditions in the proposal and it clearly lays out the total cost of the installation with no strings attached.
We truly care about our customers and seek to build a strong bond with them; we will never be deceitful or add on any extra costs.
If you’re happy with the proposal, you can put down a deposit so that the exciting part can begin.
We will start constructing the solutions as they are tailor-made to suit your individual apartment.
4. Day of installation
The big day has finally arrived and you will soon have a well-conditioned apartment to relax in and enjoy.
Like every step in the process, we cater the installation around your plans and you can choose the best day for us to come and fit the internal air conditioning systems.
You will be surprised at how quick the installation is and we will arrive as early as 8 am and aim to be finished by 4-5 pm depending on the intricacies of the building.
If your apartment requires more than two systems, the installation might take a little longer but our professional team can complete the task as quickly and efficiently as possible.
Perfection is the aim for every Cool You worker and we endeavour to place your units in a discreet location.
There will be no disruption to your room decor and the devices seamlessly blend into the aesthetic of your apartment; you won’t even realise that they are there.
Before we leave, we will give you a full demonstration of how to operate the remote system until you’re comfortable enough to operate it on your own.
5. Aftercare
We want you to love your Cool You solution forever, which is why we provide exemplary aftercare service.
We will send you a maintenance agreement that clearly lays out how much it costs to maintain the units and how often this is required.
A fully qualified engineer will service your unit after six months, then yearly after that.
If you agree to maintenance, you can enjoy a five-year warranty and peace of mind that your machines will remain in working order for years to come, so you can enjoy a cool summer and a well-conditioned winter.
You won’t need to remember the next maintenance date, we will ring you to remind you of the up and coming visit so you can choose a date and time that best suits you.
6. A customer for life
We consider every customer to be a valued member of the Cool You family.
Your machines have been installed but the Cool You client process is ongoing as we consider you more as a friend than a paying customer.
You will have access to our private phone numbers which you can call at any time of the day if you have a query about your air conditioning solutions.
If you need any more information about how to buy air conditioning and the process associated with it, feel free to contact a member of the Cool You team.
