See how Cool You went the extra mile for a customer in distress. We got an Installation turned around in just 36 hours so the customer could leave the hospital!
With the recent spell of hot weather hitting the capital, we have received a high volume of enquiries. Londoners sweltering in their apartments were looking for a solution to achieve a cooler climate. As you can imagine, we have to act reasonably with such demand. We operate on a first-come, first-served basis. We endeavour to see you when we have an available appointment that is convenient for us both.
However, we received an enquiry recently, for which I am proud of the team for making the time.
The installation turned around in 36 hours so our customer could leave the hospital!
After receiving a panicked phone call from a neighbour on behalf of a customer, the team couldn’t say no to the request. This was an exceptional circumstance. The caller was panicked because his neighbour, who has advanced Parkinson’s disease, was in hospital. He couldn’t return home due to his apartment simply being too hot.
Upon taking the phone call and hearing this, Savva went to them that day to conduct a site survey. Satisfied that our unique air conditioning solution was right for the property and, importantly, could be turned around in the short time required by the customer, Savva then instructed Alek to commence work.
I’m very proud of the team for juggling their schedule around. They worked their day off to turn this project around from the initial phone call to the completed installation in 36 hours. This allowed the customer to return home and not spend longer in the hospital than necessary.
