Do you want a cool London apartment but don’t know how to buy air conditioning?
The Cool You client process couldn’t be more straightforward. We go out of our way to simplify every stage in the procedure for you.
Your happiness is our priority. We want you to enjoy the luxury of a cool home or work environment with as little disruption to your daily schedule as possible.
From initial enquiry to final aftercare! Here’s a rundown of how to buy air conditioning at Cool You and what you can expect from us.
The Cool You Client Process on How To Buy Air Conditioning
1. Responding to an enquiry
You might have been told you can’t benefit from an air conditioning system. This could be because your building is listed or unsuitable for installation. But “no” isn’t in the Cool You vocabulary.
We seek to find the perfect air conditioning unit for you. Our internal air conditioning units are suitable for almost every apartment.
You might have seen us in an advertisement, been recommended by a friend, or heard about our sterling reputation through our case studies or reviews and wanted to enquire about our services.
Once you have called or made a website enquiry, we will endeavour to get back to you on the very same day.
During this interaction, we will learn more about the basics of your living situation. This is to get a rough idea about how you can benefit from internal air conditioning solutions.
We will respond by phone to get to know you further and discuss your potential options.
2. Site survey
The next step is a site survey if you’re still interested in an internal air conditioning solution after the free initial consultation. This helps us fully understand your apartment’s layout and how to optimise air circulation throughout the rooms.
We understand that you have a busy working life. We will come out to survey the property at your earliest convenience. It could be the next day if it suits your schedule – you can even have a virtual site survey.
Nothing is more frustrating than waiting for a company to come to your door. This is why our site survey will take place at the earliest possible time before you need to set off for work.
Our professional team has years of experience surveying sites and fitting units. We can determine the best option and layout for you within minutes of assessing the property.
During this stage, we will ask you more about your conditioning requirements. Depending on your living circumstances, we will see which rooms require internal air conditioning solutions.
For instance, an air conditioning unit could help to promote a more restful night’s sleep if you struggle with this. If you work from home, you could benefit from added units in your office or workspace, as studies suggest that fresh air circulation will boost your productivity levels.
We can suggest the best air conditioning solutions as we learn more about you.
Our prices are very transparent. We will consider your proposed budget as we survey your property.
3. Proposal
If you’re happy with our assessment after the property survey, we’ll send over a written proposal. The proposal gives you a clear outline of all of our intended plans.
This is simply a written version of what we have already told you in person to ensure you fully understand the process.
There are no hidden conditions in the proposal. The proposal lays out the total cost of the installation with no strings attached.
We genuinely care about our customers and seek to build a strong bond with them. We will never be deceitful or add on any extra costs.
If you’re happy with the proposal, you can put down a deposit so that the exciting part can begin.
We will start constructing the solutions as they are tailor-made to suit your individual apartment.
4. Day of installation
The big day has finally arrived. You will soon have a well-conditioned apartment to relax in and enjoy.
Like every step in the process, we cater the installation around your plans. You can choose the best day for us to come and fit the internal air conditioning systems.
You will be surprised at how quick the installation is. We will arrive as early as 8 am and aim to be finished by 4-5 pm, depending on the intricacies of the building.
The installation might take a little longer if your apartment requires more than two systems. Our professional team can complete the task as quickly and efficiently as possible.
Perfection is the aim of every Cool You worker, and we endeavour to place your units in a discreet location.
There will be no disruption to your room decor. The devices will seamlessly blend into the aesthetic of your apartment. You won’t even realise that they are there.
Before we leave, we will give you a full demonstration of operating the remote system until you’re comfortable operating it independently.
5. Aftercare
We want you to love your Cool You solution forever. This is why we provide exemplary aftercare service.
We will send you a maintenance agreement. This clearly outlines how much it costs to maintain the units and how often this is required.
A fully qualified engineer will service your unit after six months and then yearly.
If you agree to maintenance, you can enjoy a five-year warranty. This will give you peace of mind that your air conditioning system will remain in working order for years to come so that you can enjoy a cool summer and a well-conditioned winter.
You won’t need to remember the next maintenance date. We will ring you to remind you of the upcoming visit so you can choose a date and time that best suits you.
6. A customer for life
We consider every customer a valued member of the Cool You family.
Your machines have been installed, but the Cool You client process is ongoing. We consider you more as a friend than a paying customer.
You will have access to our private phone numbers, which you can call at any time of the day if you have a query about your air conditioning solutions.
If you need more information about how to buy air conditioning and its associated process, feel free to contact a member of the Cool You team.
